Last updated: August 2026
Fluencia is an app for learning English, with pronunciation practice and AI-assisted conversation. This page explains how to reach us and answers the questions we are asked most often.
If you have a question, a problem, or a suggestion, email us and we will get back to you as soon as we can.
Contact support: help@fluencia.io
To help us answer faster, tell us which device you use (iPhone or Android), which version of the app you have, and describe the problem in as much detail as you can.
Download Fluencia from the App Store or Google Play, create an account with your email address, and choose your course. You can start practising straight away.
Fluencia includes a free plan with limited access to lessons and pronunciation exercises. Fluencia Pro unlocks unlimited access to every feature, and new users get a free trial.
Subscriptions are managed by the store you subscribed through:
Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Refunds are handled by the App Store or Google Play under their own policies.
On the sign-in screen, tap “Forgot your password?” and enter your email address. We will email you a 6-digit code to set a new one. You can also reset it from the account deletion page.
Fluencia needs microphone access to assess your pronunciation. Check that you have granted the app permission in your device settings and that you are connected to the internet. If the problem continues, email help@fluencia.io.
You can request deletion in the app (Profile > Account > Delete Account) or from our account deletion page. Your request enters a 30-day grace period during which you can cancel it; after that, your data is permanently deleted.